FREE SHIPPING ON EVERYTHING IN THE 48 CONTIGUOUS US
SHOP US NOW!

Terms & Conditions

Luggagedesigners wants you to love your luggage but recognize privacy and security is of the utmost.

Privacy and Security Policy

Luggagedesigners is committed to maintaining your confidence and trust. We respect your privacy and are committed to protecting the personal information you provide online. We've provided this notice to explain how we collect and use your personal information. If you have any questions regarding this policy, you may direct them to customerservice@luggagedesigners.com
 

What information do we collect? How do we use it?

We use your personal information solely to help us service your account, to improve our services to you, to provide you with the products you have requested, and to inform you about additional products or services that may be of interest to you. We use the information you provide regarding yourself when placing an order only to complete that order. We use the information you provide regarding someone else when placing an order only to ship the product to them and to confirm delivery. We use the return e-mail addresses to answer the e-mail we receive.

Will LuggageDesigners disclose the information it collects to give to outside parties?

LuggageDesigners will never sell, trade, or rent your personal information to others.

How does Luggagedesigners.com use cookies?

"Cookies" are small pieces of information that are stored by your browser on your computer’ s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide tailored information from our web site and store items in your shopping cart between visits. Most Web browsers automatically accept cookies. However, you can change the settings in your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

A special note concerning children’s privacy.

The safety of children is obviously very important to us. Children should always ask a parent or guardian for permission before sending personal information to anyone online. Luggagedesigners does not knowingly collect or maintain information at our website from those who are under age 18.

Is there anything else I should know?

Please keep in mind that whenever you voluntarily disclose personal information online – on message boards, through e-mail, or in chat areas – that information can be collected and used by others. In addition, the privacy policies of other websites will vary, while many will have no stated privacy policy.

In short, if you provide personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is ultimately your responsibility to maintain the secrecy of your personal information to the extent you feel comfortable. We encourage you to be careful and to ask questions before you disclose your personal information to others.

Your Consent

By using Luggagedesigners web site, you consent to the collection and use of this information by Luggagedesigners. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

How does LuggageDesigners protect customer information?

When you place an order or access your account information, our servers use Secure Sockets Layers (SSL). SSL encrypts, or scrambles, your information while in transit to us, and it can only be decrypted, or unscrambled, by an authorized computer. Furthermore, all the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
 

Cancellation Policy

Non-designed luggage cancellation requests must be submitted to the accounts and billing department of Luggagedesigners.com within twenty-four (24) hours of placing your order.  You may submit your cancellation request by email to customerservice@luggagedesigners.com. Your request will not be considered valid unless and until you receive confirmation from our accounts or billing department. The confirmation email or number given by the accounts department of luggagedesigners.com will act as proof of the cancellation of your product.

*Custom designed luggage will go into production as early as eight (8) hours of placing your order, so therefore your order for personalized luggage must be cancelled within that eight (8) hour window.  If the product is not cancelled within eight (8) hours of placing your order, the product becomes yours.  Please see our return policy.


Dakine

Dakine orders may take an additional 6-10 business days processing time if the product is not in stock and ordered direct from the manufacturer.

Return Policy

For our return policy, please visit the Return Policy page.
 
How to Contact Us

Should you have other questions or concerns about these policies, please send us an e-mail to customerservice@luggagedesigners.com

Subject to change policy

Prices, specifications, and images are subject to change without notice. Not responsible for typographical or illustrative errors. Manufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms.

All International and APO/FPO sales are final. Luggagedesigners does not accept International or APO/FPO returns.

  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggagedesigners does not accept returns on personalized merchandise.