How does Luggagedesigners put my photo onto my luggage?
Luggagedesigners has a patent pending process and machinery that allows us to take your photo and print it out on a special heat transfer polymer. This allows for the retention of the colors of your photo so it will look like your picture and not a silk screen done in four colors of paint. We then take the heat transfer polymer and cut the design for whatever shape you choose. Our cutting machines are very detailed oriented so even the most complex designs can be cut. Through our patent pending machinery, we thermally bond the picture into the material of your soft sided luggage. This will permanently apply your picture into the fiber of your luggage. We then apply a protectant coating over your design, so it will stand up to the rigors of travel.
Once affixed, your picture becomes a permanent part of your luggage forever.
Discount codes are not available for customized bags.
Can I upload my favorite sports team logos?
Luggagedesigners is able to use general mascot design as long as it is not a licensed product (i.e.: high school mascot). We at Luggage Designers are seeking to offer licensed professional sports team logos in the near future.
I have my own luggage not purchased through Luggage Designers, are you able to add a design to it?
Luggagedesigners unique patented process allows for us to only work with certain manufacturers' products listed on our web site.
What if I am not happy with the graphics that I chose on my new luggage?
Unfortunately our process is permanent to your luggage just as every order that Luggagedesigners creates is custom to that client. It is very crucial in the upload and or selecting of your graphics prior to check-out to ensure you are getting exactly what you desire on your custom luggage.
Can I purchase luggage without a graphic design?
Yes, simply select your luggage and proceed to check out. You may still purchase the custom bar-coded luggage tag to compliment your luggage.
Can I upload anything?
Non copywrited material only. We also will not allow any nudity or sexual images that may be deemed too graphic. Offensive wording is also prohibited. Other than that we want you to have fun and challenge our designers to build unique luggage bags for your travels.
What is the luggage tag?
The luggage tag is a custom tag that has your uploaded/selected graphic in the design studio.
Do customized products take longer to receive?
Customization of a product may require additional time to process. If you require an item for a specific period of time please contact our office to make sure the customization and shipping time will meet your goals. From time to time because of volume, it may take up to two weeks for graphics to be added to a product.
Do your products come with any type of warranty?
Yes, all products are covered by the luggage manufacturer’s warranty.
How can I get my luggage repaired?
Luggagedesigners does not perform repairs, provide warranty service or replacement parts. Please see manufacturers warranty for further details. If image on luggage is damaged, please contact our customer service department as soon as possible to resolve the issue.
What if the airlines damage my luggage?
You should file a damage claim with the airline as soon as you are aware of the damage. See your manufacturer’ s warranty regarding abuse or mishandling and contact them directly for product warranty.
What if my luggage is sent to me defective and/or damaged?
If there is obvious damage to the packaging/goods, please contact the shipping company so that they may note the damage caused by shipping. The shipping company may need your phone number for further assistance along with the product and packaging. If the item your receive is defective or damaged without any visual damage to the packaging, we will replace your defective/damaged luggage immediately just simply contact us as soon as your luggage arrives defective and/or damaged. Please refer to your email order confirmation as this will serve as your receipt when contacting us.
What is the luggage return policy?
For our luggage return policy, please visit our Return Policy page.
How long does it take to get my luggage once I have completed my order online?
Our unique patent pending graphic adheresion process allows us to skin your luggage with your photo/graphic in approximately one to three business days, with standard ground shipping taking five to ten business days. Your total time from order to receipt of product is (in most cases) ten to fourteen business days. You may opt for faster delivery at additional cost.
Do you offer free shipping?
Luggagedesigners offers free shipping on Everything in the 48 contiguous states. If you find there is no other option than free shipping please email firstname.lastname@example.org or call us toll-free at 844-218-2089 to expedite your order.
How long does shipping take?
Order Processing: Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 business days, depending on both the manufacturer and the product type.
Shipping Notification: When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. Since we sometimes ship directly from the manufacturer, you will receive a separate shipping notification email for each item that you purchase. Some items are shipped with a signature required. In that case The default "free" shipping method will be USPS or FedEx Ground unless expedited shipping is chosen at one day, two day, or three day which is at the expense of the buyer.
What is your stocking policy?
Luggagedesigners is committed to keeping all of our products in stock, at all times. If we do not have your products in stock at the time you place your order, we will have the manufacturer ship the products directly from their warehouse to your doorstep. There may be a 3-6 day delay on these orders. If you are concerned with this delay, please email a Professional at email@example.com or call Toll Free 844-218-2089 during business hours to check the availability. Please note that if you choose expedited shipping days for delivery are for weekdays only and orders will be processed in the order in which they are received. An example is if you purchase an item on Saturday, the order will not be processed until Monday. So two day shipping will not be delivered on Monday. Please call for expedited shipping for exact delivery times. Once an order is shipped and costs incurred and refund of that order will be less the shipping costs.
What are your available shipping methods?
We offer a variety of methods for shipping your orders from Luggagedesigners.com.
Ground - 3 to 8 business days
3-Day Select - 3 business days
2-Day Air - 2 business days
Please note the pick up day is not included for transit times.
Which shipping carriers do you use?
Luggagedesigners partners with UPS, FedEx, and the United States Postal Services (USPS) to ship your packages. Domestic Ground shipping orders are shipped by UPS or FedEx SmartPost Domestic Expedited shipping orders are shipped by UPS and all International orders (Ground or Expedited) are shipped by the United States Postal Service (USPS). You’ ll receive a shipping confirmation email that will confirm which carrier was used for your products along with a tracking number for each item.
Luggagedesigners may require a signature for items shipped to apartments or higher priced items as determined by Luggagedesigners.
You may notice that FedEx SmartPost begins the process on many shipments arriving from the USPS. That’ s because the FedEx SmartPost Processing Facilities work in conjunction with the USPS to deliver your package.
* Expedited orders will ship out the next business day, which is a processing day and not considered a day in transit. Please call for delivery times.
* Luggagedesigners may apply a $25.00 oversized expedited shipping charge on all Wheeled Garment Bags, Large Wheeled Duffels, Trunks, Luggage Sets, and luggage pieces of 25" and greater. The oversized shipping charge is only applied to UPS 3-day, UPS 2-day, and UPS Next day shipping methods. The cost will be calculated at checkout.
USPS parcel post rates may not apply to all items. Most smaller items can be shipped this way. Larger items such as luggage will have to be shipped either UPS or Fed Ex.
USPS priority mail has certain size and weight restrictions that may apply to your package. If possible Luggagedesigners will always use the least costly way of getting you your product.
Shipments to Alaska and Hawaii may incur an additional shipping charge.
Do you ship internationally?
Luggagedesigners reserves the right not to ship to certain countries based upon US laws and suspicion of fraud and company agreements.
Please do not ask us to change a price on a declarations page to avoid duty fees. Luggagedesigners applies by all international shipping laws.
Samsonite: Currently we cannot ship Samsonite products outside of the US.
Kipling: Currently we can only ship Kipling products to the US and its territories. No other international shipping is available.
Eagle Creek: Eagle Creek does not drop ship. We try to maintain a full inventory but if an item is not available in our inventory an additional 6-8 days may be required for shipping. Please let us know if you need the item more quickly and we will try to accommodate you.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Dakine orders may take an additional 7-10 business days if the product is ordered from the manufacturer and not in stock.
What products does Luggagedesigners.com offer?
With over 15,000 travel related items available we carry a full line of Luggage, bags, suitcases, designer luggage, carry on luggage, travel cases, luggage sets, luggage tags, children's luggage, handbags, designer bags, purses, luggage accessories, A.Saks , American Tourister , American Flyer, Antler USA, Atlantic Luggage, Baggallini, Beverly Hills Country Club, Brenthaven , Blue Claw, Boyt, Cabrelli, Caribee, Claire Chase, Colombian Leather House, CoverLugg , Crumpler, Dakine, Delsey, Ducti, Ford, Ganz, Globe-Trotter, Go Travel , Guess, Heys Amaerica, High Sierra, Kenneth Cole, Jack Georges, Kiva , Kipling, Kelty, Lewis n Clark, Luca Vergani, Fox Luggage , Hartmann, Heys, Eagle Creek , Luggagedesigners , McKlein USA, National Geographic, Osgood Marley, Ogio, Olympia Luggage, Pacsafe , Parinda, Ricardo, Rick Steves , Rockland , Royce Leather, Samsonite, Siamod , Solo, Skyway, US luggage, Thule, Travelers Choice, Travelpro, Travelers Choice, Travelon, Trendy Kid, Tutto Luggage, US Traveler, Victorinox, Willie and Max, Zero Haliburton, and many more added daily! For a full list, please visit our Brands page.
Do you offer a military discount?
Luggagedesigners has always supported the military and their families. We currently have our family members serving our country and have previously served. Luggagedesigners offers any military family a 15% discount on anything site wide, plus free shipping on all orders. Military families can call our office at 814-790-4089 and ask for the military discount code to save 15% at checkout. God Bless the United States of America and those who serve all of us now and in the past. Our children are currently serving our nation today.
What is the Briggs & Riley Warranty ?Simple as that® lifetime guarantee statement. The only guarantee that covers it all!
Briggs & Riley is committed to developing Briggs & Riley products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly guarantee in the travelware industry.
If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge – Simple as that! Here’ s how the Briggs & Riley Simple as that® guarantee works:
A. Simple bag repairs – you can send or bring your bag to a local Authorized Repair Center. No repair number is needed. Please note that you are responsible for any freight charges incurred when shipping your bag to an authorized repair center.
B. Badly damaged bags - we recommend sending them directly to Briggs & Riley at one of our Official Company Repair Centers.
Our 'Simple as That® ' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life.
- We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
- Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.
- Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
What are your policies on Biometric devices?
For Biometric devices once an item is shipped it can only be returned to the manufacturer. We cannot reset any biometric security features on the device.
Travel Easier & Safer
Slash-Resistant Body Panels
As part of Travelon's thorough research into producing the ultimate anti-theft bags, we discovered that bag slashing is the #1 method that thieves use to rob unsuspecting travelers. Our innovative slash-resistant bags contain reinforced panels made from a flexible high-tech stainless steel mesh to counter any attempt at slashing. You won't feel it, and of course no-one would ever guess that such a stylish, well-organized bag could be so tough.
With over 3,000 pickpocket incidents every month in New York City alone*, any traveler would be foolish not to choose a stylish Travelon bag with secure locking compartments. Some of the world's most visited cities, including Barcelona, Rome and Paris, are awash with pickpockets, but you don't have to be a victim. Treat yourself (or someone you love) to a stylish Travelon anti-theft bag with its own pickpocket-proof locking compartments and you will never need to worry about this common crime.
*Data provided by NYPD
Travelon's anti-theft bags are designed with armored slash-resistant straps to safeguard your personal items, so you can focus on your sightseeing or business priorities. It takes just a second for a determined robber to slash the strap of an ordinary bag or purse, driving or cycling away with speed, leaving the victim empty-handed. Such thieves meet their match when they attempt to slash the straps of Travelon's anti-theft shoulder bags as the design conceals stainless steel cables to deter slashing. Rest assured, it will be the thieves that leave empty-handed, not you, as the cable thwarts any attempt to slash it.