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FAQ

Damaged Luggage 

Do your products come with any type of warranty?

Yes, most products are covered by the manufacturer’s warranty.

How can I get my luggage repaired?

Luggagedesigners does not perform repairs, provide warranty service or replacement parts. Please see manufacturers warranty for further details. If image on luggage is damaged, please contact our customer service department as soon as possible to resolve the issue.

What if the airlines damage my luggage?

You should file a damage claim with the airline as soon as you are aware of the damage. See your manufacturer’ s warranty regarding abuse or mishandling and contact them directly for product warranty.

What if my luggage is sent to me defective and/or damaged?

If there is obvious damage to the packaging/goods, please contact the shipping company so that they may note the damage caused by shipping. The shipping company may need your phone number for further assistance along with the product and packaging and photos of the damage.  If the item your receive is defective or damaged without any visual damage to the packaging, we will replace your defective/damaged luggage immediately just simply contact us as soon as your luggage arrives defective and/or damaged. This applies to a 30 day delivery window for reporting damaged goods. Please refer to your email order confirmation as this will serve as your receipt when contacting us.

Returns

What is the luggage return policy?

For our luggage return policy, please visit our Return Policy page.

    Shipping

    How long does it take to get my luggage once I have completed my order online?

    Our unique patent pending  graphic adheresion process allows us to skin your luggage with your photo/graphic in approximately one to three business days, with standard ground shipping taking five to ten business days. Your total time from order to receipt of product is (in most cases) ten to fourteen business days. You may opt for faster delivery at additional cost.

    Do you offer free shipping?

    Luggagedesigners offers free shipping on Everything in the 48 contiguous states. If you find there is no other option than free shipping please email customerservice@luggagedesigners.com or call us toll-free at 844-218-2089 to expedite your order. 

    How long does shipping take?

    Order Processing: Immediately after you place your order you will receive an order confirmation email. It is at this time that we will begin processing your order. Processing involves receiving your order, transmitting the information to the appropriate vendor, and packing the product for shipping. Due to the number of manufacturers we deal with, processing times will vary from item to item. This can range from 24 hours to 6 business days, depending on both the manufacturer and the product type.

    Shipping Notification: When we receive confirmation that your item has shipped, you will receive a shipping notification email from us containing your tracking number. With this number, you have 24-hour access to monitor the progress of your package as it is in transit to you. Since we sometimes ship directly from the manufacturer, you will receive a separate shipping notification email for each item that you purchase. Some items are shipped with a signature required. In that case The default "free" shipping method will be USPS or FedEx Ground unless expedited shipping is chosen at one day, two day, or three day which is at the expense of the buyer.

    Please note when ordering a specific carrier an example of two day shipping does not mean that you will receive the item two days after you place your order. All shipping companies do not include the pick up date as part of the two day service. Additionally we process all orders usually same day but may take up to 48 hours due to weekends and holidays.

    What is your stocking policy?

    Luggagedesigners is committed to keeping all of our products in stock, at all times. If we do not have your products in stock at the time you place your order, we will have the manufacturer ship the products directly from their warehouse to your doorstep. There may be a 3-6 day delay on these orders. If you are concerned with this delay, please email a Professional at customerservice@luggagedesigners.com or call  Toll Free 844-218-2089  during business hours to check the availability. Please note that if you choose expedited shipping days for delivery are for weekdays only and orders will be processed in the order in which they are received. An example is if you purchase an item on Saturday, the order will not be processed until Monday. So two day shipping will not be delivered on Monday. Please call for expedited shipping for exact delivery times. Once an order is shipped and costs incurred and refund of that order will be less the shipping costs. 

    What are your available shipping methods?

    We offer a variety of methods for shipping your orders from Luggagedesigners.com.

    Ground - 3 to 8 business days
    3-Day Select - 3 business days
    2-Day Air - 2 business days

    Please note the pick up day is not included for transit times and estimates are not guaranties. Ground is never guaranteed by any carrier due to weather and other unforeseen circumstances.

    Which shipping carriers do you use?

    Luggagedesigners partners with UPS, FedEx, DHL, and the United States Postal Services (USPS) to ship your packages. Domestic Ground shipping orders are shipped by UPS or FedEx SmartPost Domestic Expedited shipping orders are shipped by UPS and all International orders (Ground or Expedited) are shipped by the United States Postal Service (USPS). You’ ll receive a shipping confirmation email that will confirm which carrier was used for your products along with a tracking number for each item.

    Luggagedesigners may require a signature for items shipped to apartments or higher priced items as determined by Luggagedesigners.

    You may notice that FedEx SmartPost begins the process on many shipments arriving from the USPS. That’ s because the FedEx SmartPost Processing Facilities work in conjunction with the USPS to deliver your package.

    * Expedited orders will ship out the next business day, which is a processing day and not considered a day in transit. Please call for delivery times.

    * Luggagedesigners may apply a $25.00 oversized expedited shipping charge on all Wheeled Garment Bags, Large Wheeled Duffels, Trunks, Luggage Sets, and luggage pieces of 25" and greater. The oversized shipping charge is only applied to UPS 3-day, UPS 2-day, and UPS Next day shipping methods. The cost will be calculated at checkout.

    USPS parcel post rates may not apply to all items. Most smaller items can be shipped this way. Larger items such as luggage will have to be shipped either UPS or Fed Ex.

    USPS priority mail has certain size and weight restrictions that may apply to your package. If possible Luggagedesigners will always use the least costly way of getting you your product. 

    Shipments to Alaska and Hawaii may incur an additional shipping charge.

    Do you ship internationally?

    Yes we ship internationally. Please note shipping times are estimates and not guarantee's. Customs offices around the world can hold an item for inspection up to 90 days. Although this is rare sometimes trade restrictions and customs ports have issues that prevent items from being processed. Once an item is in the shipping companies hands we cannot change the delivery method.

    Luggagedesigners reserves the right not to ship to certain countries based upon US laws and suspicion of fraud and company agreements.

    Please do not ask us to change a price on a declarations page to avoid duty fees. Luggagedesigners applies by all international shipping laws.

    Samsonite: Currently we cannot ship Samsonite products outside of the US.

    Kipling: Currently we can only ship Kipling products to the US and its territories. No other international shipping is available.

    Eagle Creek: Eagle Creek does not drop ship. We try to maintain a full inventory but if an item is not available in our inventory an additional 6-8 days may be required for shipping. Please let us know if you need the item more quickly and we will try to accommodate you.

    International Buyers – Please Note:
    Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
    Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

    Some orders may take an additional 7-10 business days if the product is ordered from the manufacturer and not in stock. Additional processing time to prepare a shipment for international travel may add to time for processing.

    Luggagedesigners reserves the right to change the shipping carrier based upon previous quality of service to that specific country.

    Other Questions

    What products does Luggagedesigners.com offer?

    With over 15,000 travel related items available we carry a full line of Luggage, bags, suitcases, designer luggage, carry on luggage, travel cases, luggage sets, luggage tags, children's luggage, handbags, designer bags, purses, luggage accessories,

          and many more added daily! For a full list, please visit
    our Brands page
        .


    Do you offer a military discount?

    Luggagedesigners has always supported the military and their families. We currently have our family members serving our country and have previously served. Luggagedesigners offers any military family a 10% discount on anything site wide, plus free shipping on all orders. Military families can call our office at 814-790-4089 and ask for the military discount code to save 10% at checkout. God Bless the United States of America and those who serve all of us now and in the past. Our children are currently serving our nation today.

    What is the Briggs & Riley Warranty  ?

    Simple as that® lifetime guarantee statement. The only guarantee that covers it all!

    Briggs & Riley is committed to developing Briggs & Riley products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly guarantee in the travelware industry.

    If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge – Simple as that!  Here’ s how the Briggs & Riley Simple as that® guarantee works:

    A.  Simple bag repairs  – you can send or bring your bag to a  local Authorized Repair Center. No repair number is needed.  Please note that you are responsible for any freight charges incurred when shipping your bag to an authorized repair center.
    B.  Badly damaged bags  - we recommend sending them directly to Briggs & Riley at one of our  Official Company Repair Centers.

    Our 'Simple as That® ' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life.
    • We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
    • Naturally, our warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.
    • Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.

    What are your policies on Biometric devices?

    For Biometric devices once an item is shipped it can only be returned to the manufacturer. We cannot reset any biometric security features on the device.

    Travel Easier & Safer 

     slash proof body panels Slash-Resistant Body Panels

    As part of Travelon's thorough research into producing the ultimate anti-theft bags, we discovered that bag slashing is the #1 method that thieves use to rob unsuspecting travelers. Our innovative slash-resistant bags contain reinforced panels made from a flexible high-tech stainless steel mesh to counter any attempt at slashing. You won't feel it, and of course no-one would ever guess that such a stylish, well-organized bag could be so tough.

    locking compartments Locking Compartments

    With over 3,000 pickpocket incidents every month in New York City alone*, any traveler would be foolish not to choose a stylish Travelon bag with secure locking compartments. Some of the world's most visited cities, including Barcelona, Rome and Paris, are awash with pickpockets, but you don't have to be a victim. Treat yourself (or someone you love) to a stylish Travelon anti-theft bag with its own pickpocket-proof locking compartments and you will never need to worry about this common crime.

    *Data provided by NYPD

    slash proof straps Slash-Resistant Straps

    Travelon's anti-theft bags are designed with armored slash-resistant straps to safeguard your personal items, so you can focus on your sightseeing or business priorities. It takes just a second for a determined robber to slash the strap of an ordinary bag or purse, driving or cycling away with speed, leaving the victim empty-handed. Such thieves meet their match when they attempt to slash the straps of Travelon's anti-theft shoulder bags as the design conceals stainless steel cables to deter slashing. Rest assured, it will be the thieves that leave empty-handed, not you, as the cable thwarts any attempt to slash it.

    rfid blocking slots RFID Blocking Slots and Pockets

    Imagine the stress and inconvenience if your credit card information was cloned and you had to organize replacements far from home. It could ruin a vacation or seriously disrupt a business trip. By carrying an affordable Travelon RFID blocking wallet, data skimming is one thing you will never have to worry about. Bank cards, passports and government-issued identity cards may be very high-tech, but so too is wireless identify theft. Card-skimming thieves carry concealed devices that can secretly collect and encode personal information via radio signals. Packed subways, busy markets and tourist hotspots are prime for digital pickpockets to saunter past, harvesting your personal data to clone your ID and bank cards without them ever leaving your wallet. The solution? Travelon's RFID blocking wallets, organizers and waist packs provide peace of mind and complete protection by preventing thieves from remotely "reading" your personal data.

    California Prop 65 warnings
    Luggagedesigners works with its manufacturers to comply with all laws of each state. Manufacturers are required to put the prop 65 warning on its merchandise. However we understand that some smaller companies may not be aware of the new law so we have added this to help our customers understand the current situation of Prop 65 law. Some or all of the products that we sell may contain one or more of the chemicals located on the list of over 1000 now under California law.

    Background and Current Version of Prop 65 Safe Harbor Warnings

    California voters approved Prop 65 in 1986 amidst growing concerns about the prevalence of toxic chemicals in drinking water and everyday products.  Prop 65 requires the state to publish a list of chemicals known to cause cancer and birth defects or other reproductive harm.  When the original list was published in 1987 it contained 29 chemicals.  Today, the list has grown to over 1,000 chemicals and continues to be updated each year.  The Office of Environmental Health Hazard Assessment (OEHHA) administers the Prop 65 program and it is enforced by the California Attorney General’s Office, among others.  The list includes synthetic and naturally occurring chemicals that can be found in common household products, food, drugs, dyes, pesticides, and solvents.  Listed chemicals also include those used in manufacturing and construction and byproducts of chemical processes, such as car exhaust and smokers outside an apartment complex.  Under Prop 65, businesses with 10 or more employees must provide “clear and reasonable” warnings before knowingly and intentionally exposing individuals to chemicals on the list.

    Based on regulations issued by OEHHA in 2008, Prop 65 currently only requires warning language that is broad and general:

    FAQ
    Depending on the context, the warning can be in the form of a label on a product, a sign at a workplace, notices distributed at a specific location, or published warnings in a newspaper.  After a chemical joins the list, businesses have 12 months to comply with warning requirements.  Violations of Prop 65 can lead to penalties of $2,500 per day per violation.

    Changes to Warning Language Regulations Taking Effect in 2018

    In August 2016, OEHHA issued new regulations for “clear and reasonable” warnings.  The new regulations will be effective on August 30, 2018, and will apply to products manufactured after that date, although businesses can begin implementing the new warning language at any time.  A consumer product that is manufactured prior to August 30, 2018, and labeled with a warning that complies with the 2008 regulations, is deemed to comply with the new regulations.

    The new warning regulations are much more specific than those of the 2008 version.  The new regulations now require that warnings specifically identify at least one listed chemical in the product.  Indeed, the warnings are now so specific that there are different versions depending on whether the product contains only listed reproductive toxicants, only listed carcinogens, both listed reproductive toxicants and listed carcinogens, or a listed chemical that is both a carcinogen and reproductive toxicant.

    FAQ

    The new regulations provide simplified safe-harbor language for warnings that are placed directly on a product or a product’s immediate packaging.

    For more information please visit. www.p65warnings.ca.gov